thanks for the feedback sample

13) Thank you. Here's a template you can use to respond to your happy/unhappy customers. 1) Thank you for your purchase from [company name]. Why is responding to reviews so important? Even if you paid for positive exposure gratitude is still the appropriate response. Seize the opportunity to reinforce the positive and show the world how much you care about reviews (good or bad). Oftentimes, however, 3-star reviews are brief and lack details. It means so much when our best customers share their experiences. Outline a plan to the customer on how their experience will be managed by resolving their negative experience with you. Thank them again. When a customer named Esaí Vélez complained (politely) about his backseat TV not working, JetBlue responded within minutes. In your response, explain that the delicious red velvet cupcakes they loved so much are actually from your mother’s old recipe, let them in on how you grow your own rocket lettuce, and tell them that others have also commented on the amazing views from the cliffside swimming pool. Thank you for your prompt response to the questions raised at the Doe family reunion. Make happy customers feel welcome by extending an invitation for them to return. Don’t slam the door on negative reviewers; extend a hand. Why it works: A positive review is obviously great for your brand reputation. To my dear colleagues: I am lucky to work with such caring. Thank you for supporting me wholeheartedly. You're eager and willing to do what it takes to take care of them. As mentioned earlier, more than 50 percent of customers who have written reviews expect a response in seven days or less. Example: Thank you so much for your kind words, Jane. If it is an email, say something positive in the subject line. Good luck, and l wish you lots of success :-). Ask the reviewer to elaborate privately about their experience and provide contact information for them to do so like in these examples: Restaurateurs know that delicious food doesn’t always guarantee a 5-star review. You've expressed gratitude, but you've also shared some facts of your own. Hard Rock Cafe’s German Crespi knows this and uses it to full advantage. You can read the guide on how to write HIPAA-compliant review responses. we looked at 200,000 review responses in the ReviewTrackers database and combined their best features to make templates you can use to respond to your negative, positive, and neutral reviews. Our company is truly lucky to have you here. Here's a template you can use to respond to these customers: We're happy you had a fantastic time with us! Think maximum empathy and zero excuse making. After all, they didn’t have to leave you a nice review or give you feedback at all! Make sure you have already claimed your business page on the site before getting started with responding to reviews. They're focused on your product, service, pricing or offers. I just wanted to say from the bottom of my heart thank you for helping me to get this promotion. Thank you for your valuable contribution and for always encouraging me to be the best I can. Thanks for sharing your review with us and the community.” 2. Reference specific things they mentioned like agreeing if they point out one of your stellar employees. I am really glad I entrusted you to carry out this challenging work. Here's a review template you can use to respond to these customers. Thank you for your support and friendliness. 18) Thank you for hiring [company name] We appreciate your business, and we’ll do our best to continue to give you the kind of service you deserve. 5. Just when I believed your work couldn’t get any greater, you go and do this! After looking at 200,000 review responses, and analyzing the differences between positive, neutral, and negative reviews responses, we found the best ways to respond to each type of review.

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