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You have access to the current email address that you want to change and have access to your Ring account. You don't have access to the current email address you want to change but you do have access to your Ring account. A verification code will be sent to your email or texted to your mobile phone depending upon the Two-Step Verification method that you have chose. Can I still change my email address in the Ring app? These photos are stored in your account … Can I still change the email address from the Ring app? Click here to visit our Contact Us page for more options. the account. It's a neighborhood watch for the digital age that creates a ring of security around your neighborhood. Tap on the three lines on the top left side of the screen. on the bottom of the screen and you'll be back at your Account Settings. Be sure you have verified the new email address by clicking the link in the verification email. Click here for help with our special services. Until you verify your new email address, you will not be able to log in to the Ring app. You wouldn’t want to make it easy for anyone to get into your account from an unauthorized computer or mobile device. If you do not have a phone number registered to your Ring account, your verification code will automatically be sent via email. [3] The 10% discount on ring.com applies only to Protect Plus subscribers. If you need to change the email address attached to your Ring account, you can do this from the Ring app. Ring for Business. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum. Tap the three-lines icon in the upper left side of the screen. Go to the  email account and follow the link to verify the new email address. You will also receive a change-of-email notification at the old email address regardless of whether you can access it or not. First, go into your account and save or download any videos that you may want from your old device. If you do not have a phone number registered to your Ring account, your verification code will automatically be sent via email. 2. Learn how to get the most out of Ring products and services for your business. At Ring, we value your security and safety, so the first thing we need to do is verify that you’re the actual owner of the account, and that you’re authorized to change the email address. Enter the verification code into your Ring app. Once you have verified the new email address from the link, you can log into your Ring app using the new email address and your password. Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. This means that when you try to log in, you’ll either get an email or text message asking you to confirm your identity. The idea behind Two-Step Verification is that you’re verifying two different ways that you are who you say you are, when you log in. Also, if you have Ring cameras, use the Ring app to watch over your home from your phone. If you do not receive this email, please double-check the email address, and also check your spam folder. There are several scenarios that will affect how to change your email address. Be sure you have verified the new email address by clicking the link in the verification email. I'm trying to log back in to the app with the new email address and it's not working. If you do not have your phone number entered into your account, you’ll receive an email as a part of Two-Step Verification. After you have successfully opted in to receive text messages, tap Got It! To check if your phone number is in your Ring account: In the Account Security section below your phone number you can select Two-Step Verification to get your verification codes by text message. Can I change my email address? Jamie Siminoff , Inventor j@ring.com If your Phone Number does not appear, you can tap on the Phone Number field and add or update your phone number. 3. Follow the instructions to make sure your phone number is in your Ring account and that you enable text messages in Two-Step-Verification. No, please contact Ring Support here. If you need to change the email address attached to your Ring account, you can do this from the Ring app. If you do not have access to the email address that you want to change but you do have access to your Ring account, follow the instructions to add your phone number to your Ring account and enable Two-Step Verification via text messages. You don't have access to the current email address that you want to change and don't have access to your Ring account. If more than 24 hours have passed since you initiated the change, the link won't be valid and you'll have to start the process again to change your email address. For updated information see our response to COVID-19. You will also receive a change-of-email notification at the old email address. Two-Step Verification is an extra layer of security designed to ensure that you’re the only person that can access your account. I never registered my phone number to my Ring account. I no longer have access to the original email attached to my Ring account. In the Account Security section below your phone number, tap on Two-Step Verification and follow the prompts to get your verification codes by text message. Ring.com Operational Ring Protect (Video Recording) Operational Live Calls (Doorbell Dings & Motions) Operational Video On Demand Operational Partner Integration Operational Account Emails Operational 90 days ago 99.65 % uptime Today. If you have your phone number entered into your Ring account and you already have Two-Step Verification enabled via text, you’ll get a text messages to confirm your identity. Yes. After that, go into your Ring account at ring.com and cancel your plan so you can get a refund. Important: A verification email will be sent to the new email address that you just entered. Enter your New Email Address into the app. To proceed, follow that link. 1. If more than 24 hours have passed since you initiated the change, the link won't be valid and you'll have to start the process again to change your email address. If the email address you entered is associated with a Ring account, we’ll send you an email with a password reset link. At Ring, we value your security and safety, so the first thing we need to do is verify that you’re the actual owner of the account, and that you’re authorized to change the email address. When you’re in Account Settings your phone number will appear below your email address. Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. Neighborhood security starts here. Important: Remember, until you have Two-Step Verification enabled via text, you’ll receive emails to confirm that you’re the account holder. u need to enable Two-Step Verification so you can get text messages instead of emails because the email verification will go to the original email address attached to. If you do not have a Ring account, create your account … Join millions of Americans and use the Ring app to get real time crime and safety alerts from your Neighbors. [4] Ring takes recurring photo snapshots throughout the day so you can see what is happening between motion-activated events (videos) in your Event History Timeline. First you need to enable Two-Step Verification so you can get text messages instead of emails because the email verification will go to the original email address attached to the account. Until you verify your new email address, you will not be able to log in to the Ring app. You cannot change your email address without help Please contact Ring Support here. You have access to the current email address that you want to change, and have access to your Ring account. Note: If you are eligible for a refund, the refund amount will automatically go back onto the original card you used within 3-5 business days. Changing your email address will be easier if you have your phone number in your Ring account and have Two-Step Verification enabled for text messages. Whether it's your business, the neighborhood around your home, or your data security on the Ring.com store, Ring's got you covered. I hope that you enjoy the Ring™ Video Doorbell as much as we do, and I look forward to hearing your stories about the product. Choose the one that best fits your situation and follow the corresponding instructions below. To verify that your phone number is in your account, follow the instructions below. This link will be active for 24 hours, so it’s important to finish the process as soon as possible after changing the email address. You do not have access to the email address that you want to change and you don't have access to your Ring account. Information we obtain from third-party business partners if you choose to use Works With Ring products or services, such as your account ID, account name and email address; Information you submit in connection with a career opportunity at Ring, such as contact details, information in your resume and details about your current employment; ... Keeping Your Ring Account … After you confirm your new email address, you will automatically be logged out of the Ring app. Yes. Tap the three-lines icon in the upper left hand-side of the app to open the side menu. Follow the instructions to ensure your phone number is in your Ring account and enable text messages for Two-Step Verification. A verification code will be texted to your mobile phone. What to do After the Theft of Your Ring Device, Adjust the Video Recording Length for Wired Devices, Understanding and Adjusting Your Video Storage Time, Understanding Video Recording Length for Battery Powered Devices, Managing Your Devices Using App Shortcuts, Disabling the Audio Recording on your Ring Device, Adjust the Video Recording Length on Your Battery Powered Devices, Enhancing Security with Two-Step Verification, Understanding and Using Motion Verification on Ring Devices.

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