ring alarm cellular backup not working

Hey @CoachDaveB, have you attempted to hit the button on your dashboard that says "Join Another Network?" Your Ring Alarm usually communicates with you or your monitoring service through the internet via wifi or an Ethernet cable. The next morning, it was still on cellular backup even though WiFi was back online. Also, when I updated my router firmware and restart it, it also fails over to cellular backup. after losing internet connection, Ring Alarm went to cellular backup.

Interesting. Are you sure that the Ring alarm did not fail over? Once my router was back online, it took about a minute for the base station to switch back to WiFi on its own. Ring Alarm comes with a 24-hour backup battery that kicks in whenever the power at home goes out. I brought the network down and back up and it is still displaying this on my Dashboard. You may have limited app functionality while your Base Station is on cellular backup, but you can still arm and disarm your Ring Alarm. Any time your Base Station loses its connection to the internet, regardless of the cause, a cellular backup system kicks in that will allow the system to continue to monitor your home. I confirmed I could connect with other devices and had max signal at 10 feet from the router. I could not find anything in the app that let you check the cellular signal strength. You can also get cellular backup with Ring Protect Plus so your system can stay online during an outage. When I go to my Dashboard for Ring it is displaying "Ring Alarm is on Cellular Backup". I tried 15 times to reconnect to WiFi, to 4 different SSIDs in my house.

When your internet goes down, your Ring Alarm will automatically switch over to cellular backup.

When the router finished rebooting, Ring Alarm stayed on cellular backup. Overall it was seamless. This worked fine, but then When the router restarted the next night, Ring Alarm lost connection to internet and went to cellular backup again. Ring Alarm failed to connect every time, so I connected my Ring Alarm to my router via Ethernet cable. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This worked fine, but then When the router restarted the next night, Ring Alarm lost connection to internet and went to cellular backup again. A Ring Protect Plus subscription is required to have cellular backup. Screenshots of the app while in cellular mode. How do I correct this? Cellular backup. Was there an update or something. Not sure what happened in your use case. I had the same issue. How does cellular backup work? It will take you through a re-paring to the Base and reconnecting it to your wifi network, but this should help bring it out of cellular backup! I tried 15 times to reconnect to WiFi, I tried 4 different SSIDs in my house. After losing internet connection when WiFi went down, Ring Alarm went to cellular backup. Thanks. My Ring alarm has failed over to Cellular backup when I have lost internet connection, but still had wifi. Ring Alarm failed to connect every time, so I connected my Ring Alarm to my router via Ethernet cable. Same thing is happening to me today. Let me know how this works for you.

When the router finished rebooting, Ring Alarm stayed on cellular backup. I did not activate an alarm as I have professional monitoring active.

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